Trying WD SmartWare for My Passport USB HDD

During my data restoration struggles I tried Western Digitals SmartWare from http://support.wdc.com/product/download.asp?groupid=208
After attaching to my Mac the following log entries appear:

2/13/14 5:41:43.000 PM kernel[0]: USBMSC Identifier (non-unique): 57584A314143303737343937 0x1058 0x730 0x1012, 2
2/13/14 5:41:51.000 PM kernel[0]: NTFS driver 3.10 [Flags: R/W].
2/13/14 5:41:51.000 PM kernel[0]: NTFS volume name data1, version 3.1.

I’m using OSX 10.8.5 (Mountain Lion) and it’s kernel supports NTFS, good to know.
After downloading SmartWare and launching the following entries appear in the Console.app

2/13/14 5:44:20.676 PM WD SmartWare Installer[69704]: Install Point: installSmartWareByFramework
2/13/14 5:44:20.677 PM WD SmartWare Installer[69704]: Install Point: uninstallSmartWareAndDriveManagerByFramework
2/13/14 5:44:23.038 PM coreservicesd[41]: Application App:'WD SmartWare Installer' [ 0x0/0x45c45c] @ 0x0x7ffe39c56be0 tried to be brought forward, but isn't in fPermittedFrontASNs ( ( ASN:0x0-0x45d45d:) ), so denying.
2/13/14 5:44:23.038 PM WindowServer[182]: [cps/setfront] Failed setting the front application to WD SmartWare Installer, psn 0x0-0x45c45c, securitySessionID=0x186a5, err=-13066
2/13/14 5:44:23.049 PM authexec[69725]: executing /Volumes/data/Downloads/WD SmartWare Installer.app/Contents/MacOS/installerTool
2/13/14 5:44:25.750 PM SmartwareDriveService[69753]: SmartwareDriveService version V1.1.2.1 starting...
2/13/14 5:44:25.751 PM SmartwareDriveService[69753]: WDDevSvcServer::StartServer
2/13/14 5:44:25.751 PM SmartwareDriveService[69753]: Error while trying to delete /var/tmp/com.WD.SmartwareDriveService/Socket error = No such file or directory.
2/13/14 5:44:25.751 PM SmartwareDriveService[69753]: WDDeviceManager::DeletStatusMenuFile
2/13/14 5:44:25.754 PM SmartwareDriveService[69753]: WDDeviceManager::AddDevice
2/13/14 5:44:25.862 PM Dock[680]: no information back from LS about running process
2/13/14 5:44:26.095 PM WD SmartWare[69757]: I'm going to FrontParlor
2/13/14 5:44:26.000 PM kernel[0]: fsevents: watcher SmartwareService (pid: 69755) - Using /dev/fsevents directly is unsupported. Migrate to FSEventsFramework
2/13/14 5:44:26.758 PM SmartwareDriveService[69753]: 00306d70: 1a 08 21 00 10 00 ................
2/13/14 5:44:26.759 PM SmartwareDriveService[69753]: SCSI Command Status = 0 SCSI Status = 0 SCSI Sense Key = 0 ASC = 0 ASCQ = 0
2/13/14 5:44:26.759 PM SmartwareDriveService[69753]: 00306d70: 15 11 00 00 10 00 ................
2/13/14 5:44:27.419 PM SmartwareDriveService[69753]: SCSI Command Status = 0 SCSI Status = 0 SCSI Sense Key = 0 ASC = 0 ASCQ = 0
2/13/14 5:44:27.421 PM SmartwareDriveService[69753]: WDDeviceManager::RebuildStatusMenuFile
2/13/14 5:44:27.421 PM SmartwareDriveService[69753]: 00306ef0: c0 45 00 00 00 00 00 00 20 00 .E..............
2/13/14 5:44:27.422 PM SmartwareDriveService[69753]: SCSI Command Status = 0 SCSI Status = 0 SCSI Sense Key = 0 ASC = 0 ASCQ = 0
2/13/14 5:44:27.433 PM SmartwareDriveService[69753]: WDDevSvcServer::GetData

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Author: Michal Zuber

Full stack developer, biker and rollerblader. Owner and developer at https://nevilleweb.sk/ Co-founded http://neville.sk/ Blog at https://michalzuber.wordpress.com/

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